Walmart Eliminates Greeters – Who Cares?

 

Did you ever see the movie with Jim Carrey called “Fun with Dick and Jane”, where he loses his high profile job and is forced to become a greeter at a local store? It’s so funny, but what was on the news this evening was not so funny.

Our local news reported that Walmart is eliminating the greeters at the front entrance. The person in the segment that is losing the job in April is an elderly veteran. He said this job keeps him going. They showed him saluting the patrons as they entered the store, and they smile and salute back. The local news person interviewed many of the Walmart customers who said they would no longer shop there if he wasn’t present. Wow! They were adamant that they look forward to seeing him, talking to him and that it adds to their overall store satisfaction.

At our local Walmart, it has usually been a disabled person in a wheelchair. They greet you with a smile, and offer flyers on specials throughout the store. There have been times when I’ve had to wait with my cart at the entrance, while a group of people chatted with the greeter.

My sister said at her local Walmart Super Center, that they are not only eliminating greeters, but they are also eliminating cashiers. They have half the cashiers they had last year, and are encouraging more people to use self-checkout. I’ve used the self-checkout at several stores when I have a couple items, but if I have a full buggy, I not only appreciate a cashier, but someone to bag the stuff and even appreciate the chat. These people are our neighbors and community. The physical interaction is more than important. It is part of a human need to communicate and interact with a real person.

I have seen cashiers in Walmart with a black eye, and I refrain from asking why; she is still pleasant and engaging, there are those who limp and sigh while they ring up my order, and clearly they are there because they have to work, they need the income, the benefits and they are part of society who need that job. They may also need the interaction, the pleasantries, to feel like they are contributing, and obviously, according to the people interviewed today, they are. They are more than a welcome sight.

As more low income jobs become robotic, and eventually eliminated, what will the more fragile in our society do – the veteran, the disabled or mentally challenged, the older person with an ailment who may be struggling, divorced or widowed, that needs this job, and human interaction? Walmart is eliminating greeters – who cares? I do.

What do you think of this policy? Would it change your view of Walmart as a company? How will the elimination of low-income jobs change the quality of life for those that depend on them?

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  1. Guruforhire Inactive
    Guruforhire
    @Guruforhire

    Misthiocracy secretly (View Comment):
    Amazon’s net income is about $10 billion out of revenues of only about $238 billion.

    Isn’t it nearly all from AWS?

    • #61
  2. Guruforhire Inactive
    Guruforhire
    @Guruforhire

    Duane Oyen (View Comment):
    Sears and K Mart (both destroyed themselves trying to get into higher margin fashions and neglected the basic strengths that had originally let them succeed).

    Sears died the moment they started the softer side of sears campaign.

    • #62
  3. cdor Member
    cdor
    @cdor

    Duane Oyen (View Comment):

    Concretevol (View Comment):

    I hate self checkout….I’m not even sure why. lol This is the perfect demonstration however of the actual minimum wage being Zero.

    I will stand in line for an extended period to get a live cashier. Whenever I’ve used the self-checkout, the way it is set up messes up the order and requires a bunch of crap that makes me grind my teeth- for example, if you scan a 2 liter bottle of soda (“pop”- I’m from Minnesota. Or, in Tennessee, cocola, in the South, coke- whatever type or flavor, Pepsi, Dr Pepper, root beer, whatever, everything is a coke) and then put it in the cart instead of into a plastic bag that immediately rips out the bottom because of the weight, the scanner goers crazy and requires you to use a bag. The instructions were clearly written by an English-illiterate sadist. And the lines for self-checkout are as long as those at the registers.

    This is to say nothing about what originally made Walmart a little bit unique, that is, the cheerful greeter at the door who could also check receipts on the way out. Walmart is not just the same as every other store, but with a lower class clientele. It is obvious that since Sam Walton died- eliminating the sense of people/customer serving- they have hired way too many merchandising MBAs who will soon take them the same route as Sears and K Mart (both destroyed themselves trying to get into higher margin fashions and neglected the basic strengths that had originally let them succeed).

    I’m sure that Amazon and Aldi’s will be happy to pick up the slack.

    Double bagging helps.

    • #63
  4. cdor Member
    cdor
    @cdor

    DrewInWisconsin (View Comment):

    Sisyphus (View Comment):

    A few months ago I was checking out at a very service oriented grocery chain and my clerk started a rather loud conversation with other store personnel nearby about his righteous resignation. It seems that he personnel evaluation showed that he was slow in moving people through checkout and his courtesy needed work. Fed up with the notion that his behavior was subject to review and, and, and judgment!!! by Neandertalis managerus, he loudly bragged of how his manager looked like she was about to cry when he gave her the news.

    As his tale of woe went on, at a cash register of a moderately busy store with customers all about, all I could wonder was whose kid this was that management put him at a cash register so he could fire himself in such extravagant fashion.

    Courtesy is very much the norm on my little peninsula and I appreciate it, this weasel being an extreme outlier to the contrary.

    Noodles is a dictatorship!

    This young man is jaw droppingly ignorant. The only person more stupid then him was ME when I was his age! One difference might be that I always had an innate belief in private property. Somehow I understood that private property begins with the individual and what that individual is able to produce through their body or their mind belongs to themselves. The individual is the basic unit of private property. Therefore without private property there cannot be freedom. Hopefully one day this young man will have a great idea for his own restaurant. He will be able to bring that idea into fruition because of the training and experience in operating a restaurant that he was able to acquire thanks to his current owner. He will be able to finance it because of a loan officer/committee at a bank that provides capital. And he will be successful because of his incredibly powerful work ethic.

    • #64
  5. Duane Oyen Member
    Duane Oyen
    @DuaneOyen

    cdor (View Comment):

    Duane Oyen (View Comment):

    Concretevol (View Comment):

    I hate self checkout….I’m not even sure why. lol This is the perfect demonstration however of the actual minimum wage being Zero.

    I will stand in line for an extended period to get a live cashier. Whenever I’ve used the self-checkout, the way it is set up messes up the order and requires a bunch of crap that makes me grind my teeth- for example, if you scan a 2 liter bottle of soda (“pop”- I’m from Minnesota. Or, in Tennessee, cocola, in the South, coke- whatever type or flavor, Pepsi, Dr Pepper, root beer, whatever, everything is a coke) and then put it in the cart instead of into a plastic bag that immediately rips out the bottom because of the weight, the scanner goers crazy and requires you to use a bag. The instructions were clearly written by an English-illiterate sadist. And the lines for self-checkout are as long as those at the registers.

    This is to say nothing about what originally made Walmart a little bit unique, that is, the cheerful greeter at the door who could also check receipts on the way out. Walmart is not just the same as every other store, but with a lower class clientele. It is obvious that since Sam Walton died- eliminating the sense of people/customer serving- they have hired way too many merchandising MBAs who will soon take them the same route as Sears and K Mart (both destroyed themselves trying to get into higher margin fashions and neglected the basic strengths that had originally let them succeed).

    I’m sure that Amazon and Aldi’s will be happy to pick up the slack.

    Double bagging helps.

    That is not the issue- it is that the system forces you to use a bag for something that should not be in a bag, period.  Self-checkout is in most cases the same nonsense as driverless cars.

    • #65
  6. Front Seat Cat Member
    Front Seat Cat
    @FrontSeatCat

    Franco (View Comment):

    I suspect one of the main reasons greeters are being eliminated is because it has become meaningless ( for most people). When the idea was introduced, most people enjoyed it. It was novel, friendly and unexpected in a big box store. But that wears out. And if you’re cost cutting, it’s going to be the first thing to go.

     

    No.

    • #66
  7. Front Seat Cat Member
    Front Seat Cat
    @FrontSeatCat

    cdor (View Comment):

    Duane Oyen (View Comment):

    Concretevol (View Comment):

    I hate self checkout….I’m not even sure why. lol This is the perfect demonstration however of the actual minimum wage being Zero.

    I will stand in line for an extended period to get a live cashier. Whenever I’ve used the self-checkout, the way it is set up messes up the order and requires a bunch of crap that makes me grind my teeth- for example, if you scan a 2 liter bottle of soda (“pop”- I’m from Minnesota. Or, in Tennessee, cocola, in the South, coke- whatever type or flavor, Pepsi, Dr Pepper, root beer, whatever, everything is a coke) and then put it in the cart instead of into a plastic bag that immediately rips out the bottom because of the weight, the scanner goers crazy and requires you to use a bag. The instructions were clearly written by an English-illiterate sadist. And the lines for self-checkout are as long as those at the registers.

    This is to say nothing about what originally made Walmart a little bit unique, that is, the cheerful greeter at the door who could also check receipts on the way out. Walmart is not just the same as every other store, but with a lower class clientele. It is obvious that since Sam Walton died- eliminating the sense of people/customer serving- they have hired way too many merchandising MBAs who will soon take them the same route as Sears and K Mart (both destroyed themselves trying to get into higher margin fashions and neglected the basic strengths that had originally let them succeed).

    I’m sure that Amazon and Aldi’s will be happy to pick up the slack.

    Double bagging helps.

    Tremendously…..

    • #67
  8. Front Seat Cat Member
    Front Seat Cat
    @FrontSeatCat

    Apparently, the Walden family has done very well by their homespun, value and customer-oriented approach all these years.  I like Walmart – I like their prices, and they have added produce from local farmers as well as many organic products.  A builder friend of ours pointed out their massive mansion going up off the beautiful coast of Grayton Beach, FL, near where I live, when he was doing some renovations at a customer of mine.  I viewed it from the third floor beach house and it’s pretty huge and stunning.  I may pay them a visit and ask for an interview. 

    My point is these baggers and greeters, and many foreign-accent workers who grace their stores in my area have contributed to the success of their brand.  This story will continue…..

    • #68
  9. David Bergeron Coolidge
    David Bergeron
    @davidbergeron

    Minimum wage laws create a strong incentive to automate.  The goal of the law was to improve their lives, but the reality is different.

    • #69
  10. Front Seat Cat Member
    Front Seat Cat
    @FrontSeatCat

    Al Sparks (View Comment):

    Concretevol (View Comment):

    I hate self checkout….I’m not even sure why. lol This is the perfect demonstration however of the actual minimum wage being Zero.

    Did you really “laugh out loud” when you wrote this?

    What is accelerating all this is higher minimum wages.

    Al – I want to find out about that – I will get back to you.

    • #70
  11. Weeping Inactive
    Weeping
    @Weeping

    Duane Oyen (View Comment):

    cdor (View Comment):

    Duane Oyen (View Comment):

    Concretevol (View Comment):

    I hate self checkout….I’m not even sure why. lol This is the perfect demonstration however of the actual minimum wage being Zero.

    I will stand in line for an extended period to get a live cashier. Whenever I’ve used the self-checkout, the way it is set up messes up the order and requires a bunch of crap that makes me grind my teeth- for example, if you scan a 2 liter bottle of soda (“pop”- I’m from Minnesota. Or, in Tennessee, cocola, in the South, coke- whatever type or flavor, Pepsi, Dr Pepper, root beer, whatever, everything is a coke) and then put it in the cart instead of into a plastic bag that immediately rips out the bottom because of the weight, the scanner goers crazy and requires you to use a bag. The instructions were clearly written by an English-illiterate sadist. And the lines for self-checkout are as long as those at the registers.

    This is to say nothing about what originally made Walmart a little bit unique, that is, the cheerful greeter at the door who could also check receipts on the way out. Walmart is not just the same as every other store, but with a lower class clientele. It is obvious that since Sam Walton died- eliminating the sense of people/customer serving- they have hired way too many merchandising MBAs who will soon take them the same route as Sears and K Mart (both destroyed themselves trying to get into higher margin fashions and neglected the basic strengths that had originally let them succeed).

    I’m sure that Amazon and Aldi’s will be happy to pick up the slack.

    Double bagging helps.

    That is not the issue- it is that the system forces you to use a bag for something that should not be in a bag, period. Self-checkout is in most cases the same nonsense as driverless cars.

    It’s possible – at least around here – to simply place the item in the bagging area and then in the cart after paying – all without ever actually putting the item in a bag.

    • #71
  12. Randy Weivoda Moderator
    Randy Weivoda
    @RandyWeivoda

    Valiuth (View Comment):

    DrewInWisconsin (View Comment):

    Valiuth (View Comment):

    Are there no work houses or jails to deal with the surplus population? Too harsh?

    Frankly, I don’t care for greeters I shop for efficiency and minimal human interaction. Most of my shopping is for food. I know what fruits, vegetables, meats, and other things I want. It’s not that I hate being greeted, but I’m not looking to hold a conversation with the store staff. I’m usually listening to a podcast and I want as few slow downs as possible. Self check-out is great for small purchases. I do like a cashier for larger ones, but I don’t care if they are friendly to me. I want them to be fast, clinical.

    I don’t know what the greeters will do, but what did people like that do before greeters were invented? The invisible hand will sweep things in what ever way it will. Worrying about it is pointless.

    You seem friendly.

    If greeted I will be friendly, but I don’t care to be greeted. Who looks out for the introverts with social anxieties? What about us? Only Amazon gets me. One click shopping, not a human in sight… cold, sterile efficiency…

    I don’t share your position but you make your case well.

    • #72
  13. Randy Weivoda Moderator
    Randy Weivoda
    @RandyWeivoda

    David Bergeron (View Comment):

    Minimum wage laws create a strong incentive to automate. The goal of the law was to improve their lives, but the reality is different.

    David, I see you are a brand new member.  Welcome to Ricochet!

    • #73
  14. Duane Oyen Member
    Duane Oyen
    @DuaneOyen

    Front Seat Cat (View Comment):

    cdor (View Comment):

    Duane Oyen (View Comment):

    Concretevol (View Comment):

    I hate self checkout….I’m not even sure why. lol This is the perfect demonstration however of the actual minimum wage being Zero.

    I will stand in line for an extended period to get a live cashier. Whenever I’ve used the self-checkout, the way it is set up messes up the order and requires a bunch of crap that makes me grind my teeth- for example, if you scan a 2 liter bottle of soda (“pop”- I’m from Minnesota. Or, in Tennessee, cocola, in the South, coke- whatever type or flavor, Pepsi, Dr Pepper, root beer, whatever, everything is a coke) and then put it in the cart instead of into a plastic bag that immediately rips out the bottom because of the weight, the scanner goers crazy and requires you to use a bag. The instructions were clearly written by an English-illiterate sadist. And the lines for self-checkout are as long as those at the registers.

    This is to say nothing about what originally made Walmart a little bit unique, that is, the cheerful greeter at the door who could also check receipts on the way out. Walmart is not just the same as every other store, but with a lower class clientele. It is obvious that since Sam Walton died- eliminating the sense of people/customer serving- they have hired way too many merchandising MBAs who will soon take them the same route as Sears and K Mart (both destroyed themselves trying to get into higher margin fashions and neglected the basic strengths that had originally let them succeed).

    I’m sure that Amazon and Aldi’s will be happy to pick up the slack.

    Double bagging helps.

    Tremendously…..

    Read my lips.  The point is that even one bag is stoopid.  Period.  Two bags is double stoopid.  Etc.

    • #74
  15. Duane Oyen Member
    Duane Oyen
    @DuaneOyen

    Weeping (View Comment):

    Duane Oyen (View Comment):

    cdor (View Comment):

    Duane Oyen (View Comment):

    Concretevol (View Comment):

    I hate self checkout….I’m not even sure why. lol This is the perfect demonstration however of the actual minimum wage being Zero.

    I will stand in line for an extended period to get a live cashier. Whenever I’ve used the self-checkout, the way it is set up messes up the order and requires a bunch of crap that makes me grind my teeth- for example, if you scan a 2 liter bottle of soda (“pop”- I’m from Minnesota. Or, in Tennessee, cocola, in the South, coke- whatever type or flavor, Pepsi, Dr Pepper, root beer, whatever, everything is a coke) and then put it in the cart instead of into a plastic bag that immediately rips out the bottom because of the weight, the scanner goers crazy and requires you to use a bag. The instructions were clearly written by an English-illiterate sadist. And the lines for self-checkout are as long as those at the registers.

    This is to say nothing about what originally made Walmart a little bit unique, that is, the cheerful greeter at the door who could also check receipts on the way out. Walmart is not just the same as every other store, but with a lower class clientele. It is obvious that since Sam Walton died- eliminating the sense of people/customer serving- they have hired way too many merchandising MBAs who will soon take them the same route as Sears and K Mart (both destroyed themselves trying to get into higher margin fashions and neglected the basic strengths that had originally let them succeed).

    I’m sure that Amazon and Aldi’s will be happy to pick up the slack.

    Double bagging helps.

    That is not the issue- it is that the system forces you to use a bag for something that should not be in a bag, period. Self-checkout is in most cases the same nonsense as driverless cars.

    It’s possible – at least around here – to simply place the item in the bagging area and then in the cart after paying – all without ever actually putting the item in a bag.

    Not here.

    • #75
  16. Weeping Inactive
    Weeping
    @Weeping

    Duane Oyen (View Comment):

    Weeping (View Comment):

    Duane Oyen (View Comment):

    cdor (View Comment):

    Duane Oyen (View Comment):

    Concretevol (View Comment):

    I hate self checkout….I’m not even sure why. lol This is the perfect demonstration however of the actual minimum wage being Zero.

    I will stand in line for an extended period to get a live cashier. Whenever I’ve used the self-checkout, the way it is set up messes up the order and requires a bunch of crap that makes me grind my teeth- for example, if you scan a 2 liter bottle of soda (“pop”- I’m from Minnesota. Or, in Tennessee, cocola, in the South, coke- whatever type or flavor, Pepsi, Dr Pepper, root beer, whatever, everything is a coke) and then put it in the cart instead of into a plastic bag that immediately rips out the bottom because of the weight, the scanner goers crazy and requires you to use a bag. The instructions were clearly written by an English-illiterate sadist. And the lines for self-checkout are as long as those at the registers.

    This is to say nothing about what originally made Walmart a little bit unique, that is, the cheerful greeter at the door who could also check receipts on the way out. Walmart is not just the same as every other store, but with a lower class clientele. It is obvious that since Sam Walton died- eliminating the sense of people/customer serving- they have hired way too many merchandising MBAs who will soon take them the same route as Sears and K Mart (both destroyed themselves trying to get into higher margin fashions and neglected the basic strengths that had originally let them succeed).

    I’m sure that Amazon and Aldi’s will be happy to pick up the slack.

    Double bagging helps.

    That is not the issue- it is that the system forces you to use a bag for something that should not be in a bag, period. Self-checkout is in most cases the same nonsense as driverless cars.

    It’s possible – at least around here – to simply place the item in the bagging area and then in the cart after paying – all without ever actually putting the item in a bag.

    Not here.

    Well, drats. That would be frustrating.

    • #76
  17. cdor Member
    cdor
    @cdor

    Duane Oyen (View Comment):

    Front Seat Cat (View Comment):

    cdor (View Comment):

    Duane Oyen (View Comment):

    Concretevol (View Comment):

    I hate self checkout….I’m not even sure why. lol This is the perfect demonstration however of the actual minimum wage being Zero.

    I will stand in line for an extended period to get a live cashier. Whenever I’ve used the self-checkout, the way it is set up messes up the order and requires a bunch of crap that makes me grind my teeth- for example, if you scan a 2 liter bottle of soda (“pop”- I’m from Minnesota. Or, in Tennessee, cocola, in the South, coke- whatever type or flavor, Pepsi, Dr Pepper, root beer, whatever, everything is a coke) and then put it in the cart instead of into a plastic bag that immediately rips out the bottom because of the weight, the scanner goers crazy and requires you to use a bag. The instructions were clearly written by an English-illiterate sadist. And the lines for self-checkout are as long as those at the registers.

    This is to say nothing about what originally made Walmart a little bit unique, that is, the cheerful greeter at the door who could also check receipts on the way out. Walmart is not just the same as every other store, but with a lower class clientele. It is obvious that since Sam Walton died- eliminating the sense of people/customer serving- they have hired way too many merchandising MBAs who will soon take them the same route as Sears and K Mart (both destroyed themselves trying to get into higher margin fashions and neglected the basic strengths that had originally let them succeed).

    I’m sure that Amazon and Aldi’s will be happy to pick up the slack.

    Double bagging helps.

    Tremendously…..

    Read my lips. The point is that even one bag is stoopid. Period. Two bags is double stoopid. Etc.

    How ’bout FOUR bags? Quadruple bagging…that’ll do it!

    • #77
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