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What Happened with Southwest Airlines?
Just so no one has expectations, I don’t know what happened with Southwest Airlines and its disaster over the holidays. But it was a huge disaster concerning the most basic part of their business. It would be as though a restaurant forgot to buy food. It would be like a shoe manufacturer forgetting to provide for laces. It would be like an airline not having airplanes to fly. Oh, wait.
Now, so far as I can tell, there are no public explanations. Except that some pilot, a backbencher probably wanting to score points for the pilots’ union, complained publicly and loudly that Southwest has lost its way by letting accountants run the airline. Does anyone really believe this to be the cause? Anyone besides the lazy and uneducated masses that form the body of j-urinalysts, that is? Having a sudden collapse that prevents flights from being scheduled doesn’t sound like a result of penny-pinching.
It sounds to me a lot more like a computer failure. Did their databases get hacked? Did a server farm catch fire? Honestly, computer scheduling software that has been running for decades doesn’t suddenly stop working all at once on a massive scale at the most important travel time of the year. I’m much more inclined to think this is vandalism, or worse, a criminal attack.
Why is no one asking these questions? Or am I missing the discussion somewhere? To me, this should be front-page news, but instead we have finger-pointing at Buttigieg as though some politician was supposed to run things.
Does anyone here have any insight?
Published in Business
EDIT: Dang the mobile tyranny: See @philturmel‘s link below for a more trustworthy link to the same destination.
EDIT EDIT: Yeah, just reload (F5, or SHIFT+CTRL+R) the page two or nine times, and this link will pop just like Phil’s. Simplicity itself!
WordPress is mentioned in Revelation.
Humorous explanation of the boarding algorithm options:
{Edit. BDB beat me to this one, but mine embedded and his did not. Nyah! }
After experience with Southwest’s “cattle car seating” approach, and as the other airlines make it harder and more expensive for passengers to reserve seats together or to be sure of getting the seat they reserved, I see advantages to Southwest’s approach.
My understanding is that passenger competition for overhead bin space keeps coming up as the problem with airlines’ efforts to load passengers either back of plane to front or windows to aisle. Frequent fliers (prime customers who also tend to choose seats toward the front of the plane and on the aisle) demand first dibs on overhead bin space and get really upset if there’s no overhead bin space by the time they board.
A much better idea is to seat everyone in a sled, wait for the plane to arrive. Open the nose and tail of the plane and simultaneously slide the current occupants out on their sled and the new occupants in on their sled. You need to design new planes though.
They are the only airline that doesn’t use a hub and spoke system, so there is demand for that. Point to point helps some people get places faster, cheaper.
Southwest turns their planes around faster than any other airline, it’s part of how they compete. The absolute fastest way to board is to board from the back to the front. Airlines used to do that. The first people on were those holding seats in the back of the plane. This changed as airlines allowed for priority boarding for passengers with higher loyalty status. It screwed up the entire boarding model. Suddenly everyone was jockeying for overhead space in the front of the plane and the back was empty. Southwest just got rid of it with open seating. Loyal customers get boarded early and do tend to take front seats for easy deplaning, or exit rows for more room, but overall the process goes very smoothly. It sucks if you are a C group boarder as you will be in a middle seat, but honestly if you aren’t a frequent flyer on any other airline you get a middle seat unless you pay more, and sometimes not even then. One thing about Southwest that is different is that almost every flight is full or has less than 5 empty seats.
It seems I remember routes, direct flights, and cost were were mentioned. I flew on them once. I have only flown 5 times since I retired from the AF in 1999. 9/11 hit and each experience after that has been a nightmare. We drive even if it means an overnight. We have had to store small pocket knives in the USO, flown when 3 oz bottles were first required, been flagged for extra screening because their sensors detected something that wasn’t there, been the random pick for super screening in the Prepass line, the cattle car experience on Southwest, been harassed about the exact placement of masks on our faces, delayed luggage, damaged luggage, and generally treated like crap. Only good airline was Air New Zealand, but QANTAS gets an honorable mention.