Welcome Back

 

The site was unavailable for most of this evening due to the SSL certificate suddenly not working. It didn’t expire, it just… stopped. I was not aware that was a possibility, but there you go. Most everyone received secure connection error warnings in their browsers, which prevented them from loading the site. I had to install a new certificate, which worked for about 10 minutes, and then the site decided to pretend it was still using the old certificate, which knocked out everyone’s connection once more. We’re back now, but it’s possible you may still see some odd behavior. Let me know in the comments. This was not, as far as I’m currently aware, related to the server problems we’ve been having this past month.

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There are 37 comments.

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  1. Member

    So you’re going with, “There was no ricochet.com Nigerian prince and Vladimir Putin orgy party that we all missed…”

    • #1
    • October 5, 2017 at 9:09 pm
    • 5 likes
  2. Coolidge

    I suspect the Russians.

    • #2
    • October 5, 2017 at 9:18 pm
    • 4 likes
  3. Member

    I wonder if this is an Internet-wide problem. I just got the same “this site is not secure” message when I tried to visit the Martha Stewart Blog.

    • #3
    • October 5, 2017 at 9:23 pm
    • 3 likes
  4. Member

    We’re back now, but it’s possible you may still see some odd behavior.

    I’ve detected some.

    • #4
    • October 5, 2017 at 9:27 pm
    • 11 likes
  5. Member

    Pages li a d’s slowly. Screen freezes. I am able to log in now

    • #5
    • October 5, 2017 at 9:31 pm
    • 2 likes
  6. Member

    effery tome tim I rite sumthink thee worzd gEt aLl fowld UP.

    Ohh weIGHt thaat cuud BEe mmmEE.

    Neffer mond.

    • #6
    • October 5, 2017 at 9:37 pm
    • 9 likes
  7. Admin
    Max Ledoux Post author

    Jules PA (View Comment):
    Pages [load] slowly. Screen freezes. I am able to log in now

    It should get a little bit faster now.

    • #7
    • October 5, 2017 at 9:38 pm
    • Like
  8. Thatcher

    Thank you, Max. I know you probably did not have a very fun evening. I appreciate your hard work.

    Here’s hoping it goes smoothly from here on in, and you can get back to enjoying life again.

    • #8
    • October 5, 2017 at 9:59 pm
    • 15 likes
  9. Member

    Thanks for the update Max.

    • #9
    • October 6, 2017 at 3:49 am
    • 2 likes
  10. Thatcher

    This is why his name is not Minimal Ledoux.

    • #10
    • October 6, 2017 at 3:56 am
    • 12 likes
  11. Contributor

    Max Ledoux: We’re back now, but it’s possible you may still see some odd behavior.

    So the ostriches that are marching around outside my office door right now, playing an assortment of Hank Williams Jr. songs on their ukuleles… that’s you guy’s fault, right?

    • #11
    • October 6, 2017 at 5:05 am
    • 5 likes
  12. Member

    So far overnight I have received six emails saying someone requested a password reset.

    • #12
    • October 6, 2017 at 5:27 am
    • 1 like
  13. Member

    Nice work, Max. I missed Ricochet last night, but I figured that efforts were underway to get things back up, and that it would probably be working again in the morning. And here it is!

    • #13
    • October 6, 2017 at 5:31 am
    • 2 likes
  14. Reagan

    • #14
    • October 6, 2017 at 5:45 am
    • 13 likes
  15. Member

    I am glad that someone competent was there to resolve the issue, even if it took a bit of time. I initially thought it was something to do with Safari, so I downloaded and ran Chrome which, of course, had no effect on the situation. Then I knew it must be something systemic. Max has always been extremely competent at correcting problems in the past, so I felt comfortable that by this morning all would be restored, and it was! Thanks Max!

    • #15
    • October 6, 2017 at 5:49 am
    • 4 likes
  16. Member

    Realized how much I depend on Ricochet. Had to think about where else to go.

    • #16
    • October 6, 2017 at 6:28 am
    • 3 likes
  17. Member

    Good work. Thanks for the update.

    • #17
    • October 6, 2017 at 6:33 am
    • 1 like
  18. Reagan

    Acook (View Comment):
    Realized how much I depend on Ricochet. Had to think about where else to go.

    • #18
    • October 6, 2017 at 6:45 am
    • 6 likes
  19. Member

    I thought my last post pissed off the ruskies…..

    • #19
    • October 6, 2017 at 6:59 am
    • 3 likes
  20. Member

    Front Seat Cat (View Comment):
    I thought my last post pissed off the ruskies…..

    As usual, I blamed myself.

    • #20
    • October 6, 2017 at 7:23 am
    • 4 likes
  21. Coolidge

    I’m glad the site is back, and I appreciate Max’s efforts to restore it.

    Just a suggestion, but when there are outages like this, can we maybe get some status updates via Twitter or Facebook? Just a quick “FYI, ricochet.com is down, we’re working on it” would be sufficient. I hunted everywhere I could think of to find some confirmation that the site really was down, and that it wasn’t a problem on my end.

    • #21
    • October 6, 2017 at 7:35 am
    • 2 likes
  22. Member

    Bartholomew Xerxes Ogilvie, Jr. (View Comment):
    I’m glad the site is back, and I appreciate Max’s efforts to restore it.

    Just a suggestion, but when there are outages like this, can we maybe get some status updates via Twitter or Facebook? Just a quick “FYI, ricochet.com is down, we’re working on it” would be sufficient. I hunted everywhere I could think of to find some confirmation that the site really was down, and that it wasn’t a problem on my end.

    That’s a good idea. I went to Twitter to see if there was any news about what was going on, but it was mostly podcast announcements.

    • #22
    • October 6, 2017 at 7:53 am
    • 1 like
  23. Member

    MarciN (View Comment):
    I wonder if this is an Internet-wide problem. I just got the same “this site is not secure” message when I tried to visit the Martha Stewart Blog.

    Postscript: We’re lucky to have Max. The Martha Stewart Blog is still down at 11:30 EST this morning. :)

    • #23
    • October 6, 2017 at 8:29 am
    • 5 likes
  24. Thatcher

    Bartholomew Xerxes Ogilvie, Jr. (View Comment):
    I’m glad the site is back, and I appreciate Max’s efforts to restore it.

    Just a suggestion, but when there are outages like this, can we maybe get some status updates via Twitter or Facebook? Just a quick “FYI, ricochet.com is down, we’re working on it” would be sufficient. I hunted everywhere I could think of to find some confirmation that the site really was down, and that it wasn’t a problem on my end.

    As an I/T guy, I’ll tell you what I tell my Users:

    When something big happens, like the entire site is down, I am usually elbows-deep inside a Server somewhere, even if it is virtually. You want me to stop what I am doing, find my computer, log on to FaceBook and Twitter and whatever else I have, and post that it’s down. Next you’ll want status updates every half-hour and then a video conference on why the status update is late and then…

    Remember, everything I do that is not part of working on the server, takes time away from me fixing the problem. What I will do for you, since the customer is always right, is text @exjon and tell HIM to go post the Facebook and Twitter stuff. :-)

    • #24
    • October 6, 2017 at 8:51 am
    • 5 likes
  25. Member

    I have 9 websites on my bookmark toolbar. When Ricochet went down, I tried one of the other sites, it worked, so knew the problem wasn’t my server. Having full faith in Max, knew the problem would be fixed by morning, so spent the evening reading “The Trace” a very interesting site if you are interested in guns. I signed up for their news letter.

    • #25
    • October 6, 2017 at 9:23 am
    • 3 likes
  26. Coolidge

    JcTPatriot (View Comment):
    When something big happens, like the entire site is down, I am usually elbows-deep inside a Server somewhere, even if it is virtually. You want me to stop what I am doing, find my computer, log on to FaceBook and Twitter and whatever else I have, and post that it’s down.

    Yes. It will take sixty seconds, tops. And it might save me ten or fifteen minutes of trying to diagnose a problem that’s actually on your end.

    Next you’ll want status updates every half-hour and then a video conference on why the status update is late and then…

    I didn’t say that.

    Part of customer service is communication. It’s not the whole of customer service, but it’s pretty darn important.

    • #26
    • October 6, 2017 at 9:39 am
    • 2 likes
  27. Thatcher

    “Bridge Over The River Kwai” came out on 4K Blu-Ray last Tuesday, so I watched that while Max was sweating over his keyboard.

    That movie deserved every Academy Award it won, and the 4K restoration is very good. Not perfect, as the camera work was not very good, and it shows in certain parts. I wonder if there were filming issues that they had to live with in the final product? Hey @garymcvey – you know anything?

    • #27
    • October 6, 2017 at 9:40 am
    • 1 like
  28. Thatcher

    Bartholomew Xerxes Ogilvie, Jr. (View Comment):

    JcTPatriot (View Comment):
    When something big happens, like the entire site is down, I am usually elbows-deep inside a Server somewhere, even if it is virtually. You want me to stop what I am doing, find my computer, log on to FaceBook and Twitter and whatever else I have, and post that it’s down.

    Yes. It will take sixty seconds, tops. And it might save me ten or fifteen minutes of trying to diagnose a problem that’s actually on your end.

    Next you’ll want status updates every half-hour and then a video conference on why the status update is late and then…

    I didn’t say that.

    Part of customer service is communication. It’s not the whole of customer service, but it’s pretty darn important.

    Just a little joking there on the status reports. Sorry it wasn’t funnier.

    Fifteen seconds for you to switch to a different browser and see if you get the same error. It was a TLS security error, not a 404 page not found, and trying two browsers would have verified it wasn’t on your end. It would have taking you longer to check Facebook for an I/T message.

    No offense intended. I deal with this stuff every day and I understand your viewpoint completely. Trust me, it is just as frustrating for I/T as it is for the Users, and dead silence from I/T can lead to User rage, so I always try to get the word out when I can, or ping somebody in my company’s equivalent to @exjon or @blueyeti to get the word out. In a big company like mine, it is actually more frustrating for the I/T folks because we really do get hammered by Management demanding constant Status Reports, so my little joke about status reports has a harsh reality behind it.

    Again, sorry for the little joke. I didn’t realize you were actually angry with Ricochet, or I wouldn’t have said anything at all.

    • #28
    • October 6, 2017 at 9:55 am
    • 3 likes
  29. Admin

    Bartholomew Xerxes Ogilvie, Jr. (View Comment):
    I’m glad the site is back, and I appreciate Max’s efforts to restore it.

    Just a suggestion, but when there are outages like this, can we maybe get some status updates via Twitter or Facebook? Just a quick “FYI, ricochet.com is down, we’re working on it” would be sufficient. I hunted everywhere I could think of to find some confirmation that the site really was down, and that it wasn’t a problem on my end.

    We did do this:

    • #29
    • October 6, 2017 at 10:03 am
    • 3 likes
  30. Member

    Kay of MT (View Comment):
    I have 9 websites on my bookmark toolbar. When Ricochet went down, I tried one of the other sites, it worked, so knew the problem wasn’t my server. Having full faith in Max, knew the problem would be fixed by morning, so spent the evening reading “The Trace” a very interesting site if you are interested in guns. I signed up for their news letter.

    Again I blame the Russians…

    • #30
    • October 6, 2017 at 11:42 am
    • 3 likes
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