Ricochet is the best place on the internet to discuss the issues of the day, either through commenting on posts or writing your own for our active and dynamic community in a fully moderated environment. In addition, the Ricochet Audio Network offers over 50 original podcasts with new episodes released every day.
In his 2015 article “Obsolete Annual Reviews: Gallup’s Advice,” Jim Harter at Gallup published what should have been headline breaking news. Based on the Gallup studies of the American workplace, only 50 percent of American workers strongly agreed they know what is expected at work. This figure has not changed significantly in the 2016 and 2017 reviews.
How on Earth can leaders expect their employees to execute their visions if half of their workforces are not sure of what is expected of them?
Most people want to do “good work.” But they need to understand the meaning of “good work.” If they don’t, frustration with unclear expectations can quickly lead to apathy. In short, unclear or conflicted expectations can lead to employees working just for a paycheck, instead of working for the organization. I can say from personal experience, as a customer and as a manager, those employees do not understand the value of customer service and are minimally productive.