Tag: Home Depot

The Decline of American Business: Delta, Dell, Waterpik, & Vanguard

 

Last night, the telephone rang at 3 a.m. It was, thank God, not a death in the family or a terrible accident. It was Delta Airlines. A bit more than twelve hours earlier, I had called Delta. I wanted to buy a ticket so that my son, who will be thirteen, could fly off to summer camp; and on the Delta website, thanks to his age, this could not be done. When I called, I learned from the computer on the other end of the line that there was a high call volume and that the wait would be long. Would I prefer that, when things opened up, Delta’s computer called me back? Uh, er. Yes, thought I. It would surely be preferable to interminable waiting. So I acquiesced – and was then appalled when I was told that the call would come through within the next four hours and fifty-two minutes. In the event, it took more than twelve hours, and at 3 a.m. I found myself wishing that I had the home telephone number of the Delta president ready to hand so that I could call him and discuss with him the poor service on offer from his airline.

I had a similarly disheartening experience with Dell Computers. About fifteen months ago, at Best Buy in Jackson, Michigan, I bought a Dell Inspiron Laptop. The price was right – ca. $350. The laptop had more than enough memory for word processing, running financial software, and surfing the web; and, while I could have paid for an extended warranty, I did not see the point. I had never had a piece of equipment break down on me within the first three years of service – except when it was defective from the start. This time, however, the thing ceased to function shortly after the one-year warranty ran out. Repairs would run, I learned, at least $199; and to my mind, it seemed to make more sense simply to replace the machine. Here again, I found myself thinking that things like this should not happen. Dell should not use defective parts, and the outfit should stand behind its product for a reasonable period of time.

The Latest Woke Boycott – Against Coca-Cola

 

Welcome to our world of wokeness. It is not a nice, tolerant, or intelligent place. But it does spark a sense of humor, at least among normal Americans, at least until they find themselves in the sights of our aspiring overlords.

Cancel culture, as many of you should know, is not without funding and organizational support. I’ve seen and experienced it first hand. So have many corporate executives, who find themselves inundated with a sudden barrage of simple, scripted bot emails and phone calls from what seems like an “organic” movement (hint: it’s not). Boards of Directors seem to get them as well.