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Preventing the Next Southwest Airlines Meltdown
Congresscritters are making noises about forcing more government management of Southwest Airlines in response to Southwest’s Christmas meltdown. And alleged Transportation Secretary Buttigieg has sent a sternly worded warning to the CEO.
But as with so many things, the market is really a better disciplinary tool, and provides better incentives for Southwest to improve its performance, than what any government punishment, management, or incentive can provide.