Tag: Delta Airlines

The Decline of American Business: Delta, Dell, Waterpik, & Vanguard

 

Last night, the telephone rang at 3 a.m. It was, thank God, not a death in the family or a terrible accident. It was Delta Airlines. A bit more than twelve hours earlier, I had called Delta. I wanted to buy a ticket so that my son, who will be thirteen, could fly off to summer camp; and on the Delta website, thanks to his age, this could not be done. When I called, I learned from the computer on the other end of the line that there was a high call volume and that the wait would be long. Would I prefer that, when things opened up, Delta’s computer called me back? Uh, er. Yes, thought I. It would surely be preferable to interminable waiting. So I acquiesced – and was then appalled when I was told that the call would come through within the next four hours and fifty-two minutes. In the event, it took more than twelve hours, and at 3 a.m. I found myself wishing that I had the home telephone number of the Delta president ready to hand so that I could call him and discuss with him the poor service on offer from his airline.

I had a similarly disheartening experience with Dell Computers. About fifteen months ago, at Best Buy in Jackson, Michigan, I bought a Dell Inspiron Laptop. The price was right – ca. $350. The laptop had more than enough memory for word processing, running financial software, and surfing the web; and, while I could have paid for an extended warranty, I did not see the point. I had never had a piece of equipment break down on me within the first three years of service – except when it was defective from the start. This time, however, the thing ceased to function shortly after the one-year warranty ran out. Repairs would run, I learned, at least $199; and to my mind, it seemed to make more sense simply to replace the machine. Here again, I found myself thinking that things like this should not happen. Dell should not use defective parts, and the outfit should stand behind its product for a reasonable period of time.

Member Post

 

Hi, kids! Great job on learning the logic lesson recently about the “Strawman Argument.” For today’s lesson, we are going to focus on the press and social media. Specifically, what are the five ways nearly everyone responds to a political attack or accusation? This is important, because in today’s culture if you express an opinion […]

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Jim Geraghty of National Review and Greg Corombos of Radio America start the week off with three crazy martinis, beginning with the Secret Service disputing a Trump lawyer’s claim that it vetted the people who met with Donald Trump Jr. in June 2016. They also scold both Jane Sanders and Kellyanne Conway for asserting – in separate situations –  that harsh criticism of them is a result of their gender. And they sigh as Ann Coulter unloads on Delta Airlines in a Twitter rant after having her seat assignment changed.