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Manny Knew How to Take Care of Us
Whenever I have to take my Hyundai in to replace a flat tire, Manny seems to appear on the scene, and he makes the whole ordeal so much easier. (I’ve had two flats in the past year.) My husband had removed the tire and put on the spare, and we drove the car to the dealership, since we didn’t know if we could patch the tire or if we’d need to replace it. But we knew we could trust Manny to do the right thing.
Manny is kind of a quirky guy. Originally from Brooklyn with an accent you could cut with a knife, he goes out of his way to give us the star service. He’s a slight, trim man, with every hair in place, glasses with plain black frames, a nice polo shirt, and pressed khaki pants. But what impressed me the most was the gold cross he wore both times I’ve worked with him. It was clear to me that it wasn’t just a piece of jewelry, but it spoke volumes about his values and his care for his customers.
What is good customer service? There has been a lot of ink and pixels spilled on this subject, so I am covering old ground. Poor service continues to be a problem in our growing service economy, so perhaps more can be said.
