Tag: customer service

Recommended by Ricochet Members Created with Sketch. A Contrast In Customer Service

 

One of the downsides of living without a car is that you rely on delivery services or ride sharing to obtain groceries.

I decided to make use of the Walmart delivery service, which uses Doordash. When my order arrived, it was entirely wrong. All of the diet soda was regular soda, not even one of the frozen items was the correct variety. I did not want to sign for the delivery, since it was not what I requested. The driver was apologetic (he had not picked the order) and he contacted Doordash customer service.

Contributor Post Created with Sketch. Member Post

 

I am really irritated. Is it asking too much to get a newspaper delivered on time? But in all fairness, I need to give you some background. Then I’d like you to tell me if I’m just being a witch or if I’m being manipulated. Or both. For ten years we subscribed to the Wall […]

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Promoted from the Ricochet Member Feed by Editors Created with Sketch. Our Tribal Past and Modern Customer Service

 

1448348613What is good customer service? There has been a lot of ink and pixels spilled on this subject, so I am covering old ground. Poor service continues to be a problem in our growing service economy, so perhaps more can be said.

I subscribe to the evolutionary psychology theory that human beings are still tribal hunter-gatherers at heart. For most of our existence, Homo sapiens lived in large, semi-nomadic tribes, following game. These tribes tended to be no bigger than 100-150 individuals, and everyone was related in some way. Everyone knew everyone else, closely. There was someone in charge, but few “laws”. Mostly there was custom and reputation. At this level, being very unpopular could be fatal.

Today, the world is vastly different. We interact with people outside a day’s walk on a regular basis. The people we live next door to may be unknown to us, while we are close to someone 500 miles away. Religious worship, work, play, all may be with different groups of people. The least intimate of our interactions comes when we buy goods and services. In these cases, we are talking to a rotation of strangers, who may or may not care about us on a superficial level, and most likely don’t care on any deeper level. This is the real impact of our hunter-gatherer brains; we can only really know around 100-150 people well.

Promoted from the Ricochet Member Feed by Editors Created with Sketch. Six Things Your Uber Driver Wants You to Know

 
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Alexey Boldin / Shutterstock.com

As I’ve alluded to in other comments, I’ve been a driver for Uber since mid-August, with almost 300 trips under my belt. I’m having more fun doing this gig than I thought I would, as the Uber demographic tends to be younger, smarter, and more outgoing than the population in general. Instead of what I expected — passengers sitting stoically, staring at the back of my head — most of my passengers are interesting and fun to talk to.

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You’ve probably noticed how the employee-recommends section of your local Barnes & Noble invariably features some conservative manifesto like End Of Discussion by Mary Katharine Ham and Guy Benson or Hayek’s The Road To Serfdom. Or maybe you’re familiar with walking into a coffee shop tastefully appointed with posters of Reagan and Thatcher and dog-eared copies of National Review resting […]

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I’m curious to hear people’s opinions on closing time etiquette. If you go to a business towards the end of the day, do you look at the store hours (assuming they are posted on the door) before going in? If it’s 5 minutes to closing time, do you go in or leave? I’m not talking […]

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Dear WSJ Wine, I do love many WSJ offerings, including most especially Wall Street Journal in the Morning. However, I must make my concerns regarding your wine offerings known. Tonight, my husband and I opened FOUR bottles from the most recent shipment and found, quite literally, one of them drinkable, and that was about the […]

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