Tag: corporate culture

Member Post

 

In Homer’s Odyssey, Penelope fends off the many suitors wishing to marry her while Odysseus is away by telling them that she will not choose a new husband until she had completed weaving a new shroud for her dead father-in-law, Laërtes. All day, she toils away at her loom, but still, the shroud never gets […]

Join Ricochet!

This is a members-only post on Ricochet's Member Feed. Want to read it? Join Ricochet’s community of conservatives and be part of the conversation. Get your first month free.

Business Experiment Underway at Chick-fil-A

 

Chick-fil-A is providing America with an interesting business experiment to observe how quickly a radical change in top management permeates the company to change the culture of the business at the front line.

Chick-fil-A is a fast-food chicken restaurant and enjoys enormous customer loyalty. In my opinion, a large portion of that customer loyalty arises from the outstanding customer service that is applied at the front lines. Employees regularly go out of their way to speed service along, to meet the needs of busy mothers with children, to accommodate customers with special needs, etc. Again, in my opinion, employees go above and beyond because of an attitude that was set from the top of the corporation by the founder, Truett Cathy, that his job as a Christian was to be the best person he could be by serving the customer to the best of his ability. Employees see their job as more than just a job – it’s an opportunity to be the best person they can be by providing to the customer the best service the employee can provide.

The Near Side of Space

 

“This is really important. I need this at the top of your list.”

The boss-man looks haggard. He’s definitely not been getting enough sleep. And, judging by the look in his eye, he knows exactly how silly of a request he’s making. He’s still gotta make it. He and I aren’t the only ones on this call, and the boss-man has boss-men of his own to appease. That’s life.

Blooming Idiots or Bureaucratic Blight?

 

There is nothing inevitable about the trajectory of a nation or a business enterprise. While we may perceive patterns, these arise from human nature at the mean. Yet, we see moments when individuals and relatively small groups make a real difference for some time. Consider two instances of business enterprises seeming to go badly wrong, and ask if blooming idiots or bureaucratic blight are to blame.

Cadillac: an instance of automotive industry decline?

Member Post

 

I came across information that I thought Ricochet people in general might want to know about. It is directly related to one of the most important companies in the USA – Google. Everyone knows this tech juggernaut and its substantial influence and cachet as a company. Last week I learned that a Google facility hosted […]

Join Ricochet!

This is a members-only post on Ricochet's Member Feed. Want to read it? Join Ricochet’s community of conservatives and be part of the conversation. Get your first month free.