Joyce talks about her current Twitter nightmare. Twitter has to choose whether their users are customers or the product. It can’t be both. Artificial intelligence is not that intelligent. It is not a substitute for customer service.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Subscribe to Reimagine America Podcast in Apple Podcasts (and leave a 5-star review, please!), or by RSS feed. For all our podcasts in one place, subscribe to the Ricochet Audio Network Superfeed in Apple Podcasts or by RSS feed.