This week on JobMakers, Guest Host Jo Napolitano talks with Josh Feast, the CEO and Co-Founder of Cogito, a Boston-based software company that deploys Artificial Intelligence (AI) to help employers in a wide variety of industries improve their customer service call centers. Josh got his start creating innovative technology to improve case management for a social services agency in New Zealand, before coming to America on a Fulbright scholarship to earn an MBA at MIT Sloan. In this episode, they discuss the many applications of Artificial Intelligence, how it helps provide emotional intelligence to augment management practices at large organizations, and how to address some of the concerns about privacy and bias that have been raised around its use.

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