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I honestly believe that, deep within some businesses, there exists a bureaucracy whose sole purpose is to perpetuate policies to ensure public-relations disasters.
One such example would be Delta Airlines, whose baggage policy has run afoul of the U.S. military.
According to published reports, two soldiers on a Baltimore-to-Atlanta flight — they’d both just returned from Afghanistan and were on their way to Ft. Polk, La. – claim that Delta charged them and their unit some $2,800 for extra baggage.
One of the soldiers captured the incident for posterity’s sake . . .
The troops say their travel orders permitted them to bring up to four bags. According to a Delta statement re. military baggage fees, coach passengers can bring only three for free, although those in first or business class may have four. Each bag can also weigh an additional 20 pounds over the standard allowance.
No word yet on how or if the soldiers will be compensated for ther trouble. But one would think the this good folks at Delta would act first, before the government pays the freight.
The story does beg the question: what more should the private sector be doing, in the way of generosity and courtesy (not to mention a helluva lot of gratitude) to help our troops readjust to life after their tours of duty?
One thing I do: when I’m flying and happen to be in possession of free drink coupons, I give them to the servicemen on board. Seems like the least I can do . . .