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“A relentless barrage of “why’s” is the best way to prepare your mind to pierce the clouded veil of thinking caused by the status quo.”– Shigeo Shingo
Shigeo Shingo was a Toyota engineer and the progenitor/guru of “Lean,” or “Sigma Six” business improvement methodology. When my spouse was in the military, Total Quality Management™ was a thing. W. Edward Deming’s TQM had allegedly made Japan an auto tech powerhouse, was doing the same for the Ford Motor Company, and had now come to a USAF base near you! (Though her boss still had a Two-Minute Manager book in her office. So last decade.)
Eventually, 7 Habits of Highly Effective People became the new hotness, and was likely supplanted by several other pop-improvements by now. On the civilian side, where she currently works is so “Lean” that the buildings are in danger of falling over.
Improvement is good stuff, but management fads are huge time and resource sinks and rarely deliver on their promises. Or so I imagine, I’m not seeing it firsthand.
How about anyone else? What’s the best/worst system to invade your workplace?
Do you have stories about implementation failure or success?
Give us the scuttlebutt; this won’t get back to HR.