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Some people choose to make a quick buck the shady way, and some choose to build a reputation and a loyal customer base. I’ve had two good experiences in the past week, and have an appointment with another trusted business tomorrow. Perhaps they will strike a chord with your experiences, good or bad.
Last week, I drove 30 minutes to my dentist, who has been my dentist since 2006. I have no intention of changing dentists, regardless of dental plan, so long as I live within an hour’s drive. This is because bad dentists leverage their expertise to sell unnecessary procedures. Honest dentists tell, and show you, what you must have done to avoid emergencies, then offer additional services you might want if you can afford them.
Today, I took my car to a tire shop, part of a national chain. My right rear tire had gone flat over several days. Checking this morning, after refilling the tire last night, confirmed I had a slow leak. The helpful young man at the counter did not try to sell me a new set of tires. He did not even suggest that I would necessarily need two new tires if one was bad.
We walked out to the car. He checked the year and make of the tires and checked tread depth all around. He pointed out that there was a dark band on the sidewall where the rim had run on the flat tire. His concern was to check for internal wear matching the external mark. Again, no sales hype.
I got some lunch, and talked with regulars in a nearby cigar lounge. It turns out this tire shop has been there for 25 years. They always do a steady business. They also have a long reputation for honesty, for even doing minor repairs for free.
I got my car back with the tire fixed and no charge. I asked twice. No charge. I’ll be back the next time I need new tires.
Tomorrow, I’ll visit a general practitioner with whom I have had positive experiences over several years. Nothing major, I hope, but I want an honest, competent, trusted opinion. I can reasonably expect “my” doctor to get it right and give me good advice and treatment as needed.
Honest business makes good dollars and sense, don’t you think? Have you seen sharp operators do well, in the long run? Is there someone you choose to do business with, even though they are not the cheapest “sticker price” in town?