On Monday I went to visit my parents back in Ohio. Mom and dad are now in a nursing home. Dad needed me to take him to the VA to get his hearing aids checked and repaired — I hadn’t been able to talk on the phone with him for a month, and finally found out his hearing aids were “broken.”
This particular VA office (On Waterloo Road in Akron) had open hours of Mondays and Tuesdays, 9–11 am. No appointment was necessary — just walk in (or in my dad’s case, roll in). I was ready to settle in for a daylong wait.
I have to say how impressed I was. We arrived at 9:45 and signed in. Even though it was pretty crowded, we saw an audiologist within 10 minutes of arrival. He took his time with my dad, showed him how to clean his hearing aids, showed him how to talk properly on a telephone, asked him about his service (Air Force, Korean War), and we were done in an hour. They even ordered new hearing aids, as they discovered he was eligible for a prepaid new pair. They will arrive in a month.
After all the horror stories I have read about the VA, I wanted to give them props for the excellent service.
Interesting anecdote — all the TVs in the waiting rooms were tuned to Fox News.