Last week, when news broke that the Komen foundation would stop funding Planned Parenthood, I made a contribution to show my support. When they backtracked a couple of days later, I called my bank and asked them to stop payment on my donation. It had just gone through. They explained that I had to call Komen. I did that, speaking with a very nice woman who assured me the donation would be refunded but to give them a week to sort things out.
Early this afternoon, I received an email from Ivette Torres, Matching Gifts Coordinator, Susan G. Komen 3-Day for the Cure.
We hope you are well today. We have received your request for a refund of your donation made on 2/1/12 to Susan G. Komen 3-Day™ walker [redacted]. We can appreciate your response to Komen’s recent change to grant-making policy and subsequent reversal. However, since your donation was made before the policy change was announced, it is subject to our policy that donations to the 3-Day® are not refundable or transferable.
I called Torres, leaving a voicemail asking her to return my call immediately. I also emailed her (a few times). I haven't heard back.
It's bad enough that they broke their word to me and are refusing to refund my gift that was made in good faith support of their initial policy change.
But does this note make any sense at all? Under what circumstances could I get a refund if not in the scenario that actually occurred? Can someone explain this to me?
UPDATE: My request for an explanation has not been answered but I did get another email where they're pushing the date of the promised refund back from Feb. 10 until Feb. 24. Needless to say, I'm once bitten, twice shy here. But I'll keep you updated.