What Happened to Professionalism?

Fred Cole recently asked why employees will regularly skip work yet complain about their pay.  A pattern I’ve been noticing in the last few years is unprofessionalism in the service sector–grocery stores, warehouse stores, post office. Maybe it’s been going on since the Mom and Pop era, but if I’m right about noticing a deterioration lately, I have a theory about why.  I’ll get to that later.  Meanwhile…

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