Bio
I ask for so little, and boy do I get it. My B.S. in Mass Communication launched a career in telephone customer service. After several years of doing my job diligently 8 hours a day, I became a trainer, and now spend 12 hours a day passing on the skills of mumbling into the phone, transferring to the wrong department, providing useless information, and generally making life miserable for anyone with the temerity to call for help.

Re: Are Curmudgeons Born That Way?
I've often wondered a related question: Do 10,000 minor irritations and annoyances cause a bad mood, or does a pre-existing bad mood cause us to notice and pay attention to 10,000 minor annoyances.